Privacy Policy

Last Updated: July 5, 2026

At The MJS Group, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or make a purchase.

By using our website, you agree to the practices described in this Privacy Policy.

1. Who We Are

The MJS Group is an online retailer specialising in home, garden, and pet accessories.

If you have any questions about this Privacy Policy or your personal data, please contact us:

2. Information We Collect

When you visit our website or place an order, we may collect the following information:

Personal Information

• Name
• Billing address
• Shipping address
• Email address
• Telephone number
• Payment details (processed securely through our payment providers)
• Order history

Technical Information

We may automatically collect:

• IP address
• Browser type
• Device information
• Operating system
• Website usage data
• Cookies and similar technologies

3. How We Use Your Information

We use your information to:

• Process and deliver your orders
• Provide customer support
• Respond to enquiries
• Send order updates and tracking information
• Prevent fraud and improve website security
• Improve our products and services
• Comply with legal obligations

If you choose to subscribe, we may also send promotional emails about new products, offers, and updates. You can unsubscribe at any time.

4. Payment Information

We do not store your full payment card details.

Payments are processed securely by trusted third-party payment providers. These providers use industry-standard security measures to protect your information.

5. Sharing Your Information

We only share your information when necessary to operate our business.

This may include:

• Payment processors
• Shipping companies
• Order fulfilment partners
• Website hosting providers
• Email service providers
• Analytics providers
• Legal or regulatory authorities where required by law

We do not sell your personal information to third parties.

6. International Transfers

As we sell products worldwide and work with international fulfilment partners, your personal information may be processed or stored outside the United Kingdom.

Where personal information is transferred internationally, we take appropriate steps to ensure it remains protected in accordance with applicable data protection laws.

7. Cookies

Our website uses cookies to improve your browsing experience.

Cookies help us:

• Remember your preferences
• Keep items in your shopping basket
• Improve website performance
• Understand how visitors use our website
• Measure the effectiveness of advertising campaigns

You can manage or disable cookies through your browser settings. Please note that some website features may not function correctly if cookies are disabled.

8. Marketing Communications

If you subscribe to our mailing list, we may occasionally send you:

• Promotions
• Product launches
• Special offers
• Company updates

You can unsubscribe at any time by clicking the unsubscribe link included in our emails.

9. Data Security

We use appropriate technical and organisational measures to help protect your personal information from:

• Unauthorised access
• Loss
• Misuse
• Alteration
• Disclosure

Although no website can guarantee complete security, we continually work to safeguard your information.

10. Data Retention

We keep personal information only for as long as necessary to:

• Fulfil your orders
• Provide customer support
• Meet legal, accounting, and tax obligations
• Resolve disputes
• Prevent fraud

When information is no longer required, it is securely deleted or anonymised where appropriate.

11. Your Rights

Depending on your location and applicable law, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Restrict or object to certain processing
• Request a copy of your personal data
• Withdraw consent where processing is based on consent
• Lodge a complaint with the relevant data protection authority

To exercise any of these rights, please contact us using the details below.

12. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of external websites. We encourage you to review their privacy policies before providing personal information.

13. Children’s Privacy

Our website is not intended for children under the age of 18.

We do not knowingly collect personal information from children.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page, and the updated date at the top of this policy will be revised accordingly.

15. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us.

The MJS Group

If you are not satisfied with our response, you may have the right to raise your concern with the UK Information Commissioner’s Office (ICO).