Terms & Conditions

Last Updated: July 5, 2026

Welcome to The MJS Group. These Terms & Conditions govern your use of our website and the purchase of products from our online store. By accessing our website or placing an order, you agree to be bound by these Terms & Conditions.

If you do not agree with these Terms, please do not use our website.

1. About Us

The MJS Group is an online retailer offering a range of home, garden, and pet accessories to customers worldwide.

For any questions regarding these Terms & Conditions, please contact us

2. Eligibility

By placing an order, you confirm that:

  • You are at least 18 years old or have permission from a parent or legal guardian.
  • The information you provide is accurate and complete.
  • You are authorised to use the payment method provided.

3. Products

We make every effort to ensure our product descriptions, images, colours, dimensions, and specifications are as accurate as possible.

However:

  • Product colours may vary depending on your device or monitor.
  • Minor differences between images and the actual product may occur.
  • Product packaging may differ from images shown.

We reserve the right to correct any errors or inaccuracies without prior notice.

4. Pricing

All prices displayed on our website are shown in the applicable currency selected by the customer.

Prices may change without notice, but changes will not affect orders that have already been confirmed.

Any applicable taxes or import duties for international deliveries remain the responsibility of the customer unless otherwise stated.

5. Orders

After placing an order, you will receive an order confirmation email.

Acceptance of your order occurs when your order has been processed and dispatched.

We reserve the right to refuse or cancel any order where:

  • Payment cannot be authorised.
  • Fraud or unauthorised activity is suspected.
  • Pricing or product information contains an obvious error.
  • The product becomes unavailable.

If payment has already been taken, a full refund will be issued where applicable.

6. Order Cancellation

Orders may be cancelled within 12 hours of purchase if they have not entered processing.

Once an order has been processed or dispatched, it cannot be cancelled.

Please refer to our Returns & Refunds Policy for further information.

7. Shipping

Delivery times displayed on our website are estimates only.

While we work hard to deliver orders promptly, delays may occur due to:

  • Customs inspections
  • Courier delays
  • Severe weather
  • Public holidays
  • High seasonal demand
  • Other circumstances beyond our control

We are not responsible for delays once an order has been handed to the shipping carrier.

8. Returns & Refunds

Our Returns & Refunds Policy forms part of these Terms & Conditions.

Please review our dedicated Returns & Refunds page before making a purchase.

9. Intellectual Property

All content on this website, including but not limited to:

  • Logos
  • Branding
  • Product descriptions
  • Graphics
  • Images
  • Text
  • Website design

is the property of The MJS Group or its licensors and may not be copied, reproduced, distributed, or used without prior written permission.

10. Acceptable Use

You agree not to:

  • Use the website for unlawful purposes.
  • Attempt to gain unauthorised access to our systems.
  • Upload malicious software or viruses.
  • Interfere with the operation or security of the website.
  • Copy or exploit website content without permission.

11. Limitation of Liability

To the fullest extent permitted by law, The MJS Group shall not be liable for any indirect, incidental, or consequential loss arising from:

  • Use of our website
  • Delayed deliveries
  • Product availability
  • Temporary website interruptions

Nothing in these Terms limits any rights you have under applicable consumer protection laws.

12. Product Availability

Occasionally, products may become unavailable after an order has been placed.

If this occurs, we will contact you as soon as possible to offer:

  • A replacement product (where available), or
  • A full refund.

13. Promotions & Discounts

Promotional offers, discount codes, and sales may be changed or withdrawn at any time.

Unless otherwise stated:

  • Only one promotional code may be used per order.
  • Discount codes cannot be exchanged for cash.
  • Offers cannot be applied retrospectively.

14. Privacy

Your personal information is handled in accordance with our Privacy Policy.

By using our website, you consent to the collection and processing of your information as described in that policy.

15. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

Any disputes arising from the use of this website or purchases made through it shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory consumer protection laws in your country of residence provide otherwise.

16. Changes to These Terms

We reserve the right to update or modify these Terms & Conditions at any time.

Any changes will take effect immediately upon publication on this website.

We encourage customers to review this page periodically.

17. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us.

The MJS Group

m to respond to all enquiries within 1–2 business days.